Politique de remboursement

We have a 30 day return policy which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it in, unworn or unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contact@buddiesquare.com. If your return is accepted, we'll send you a return label, along with instructions on how and where to ship your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at contact@buddiesquarenac.com.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can assess the problem and fix it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), bespoke products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please do not hesitate to contact us if you have any questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Trades

The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

    We will notify you as soon as we have received and inspected your return, and we will let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method. Keep in mind that it may take some time for your bank or credit card company to process and send the refund.

    Facebook
    Twitter
    Interest
    Instagram
    Tumblr
    Youtube
    Vimeo